FAQ: frequently asked questions about the Tallinn Card
Benefits and discounts
What are the main benefits of the Tallinn Card?
- FREE admission to more than 50 of the best museums and tourist attractions in Tallinn.
- unlimited FREE travel on public transport for the card’s validity period
- more than 30 exclusive discount offers for guided tours, restaurants, stores and entertainment venues
- a convenient mobile app for buying and using your Tallinn Card
Can children get a discount on the Tallinn Card?
Adults holding a Tallinn Card can take two children under the age of 7 to museums and sights for free. Tallinn Card offers discounts to children up to 17 years of age (included).
How much money can I save by using the Tallinn Card?
We have created the Tallinn Card calculator, which will help you estimate how much money you will save by using the card. When using the calculator, start by choosing the duration, type and number of your Tallinn Cards. Then, choose the sights and attractions you would like to visit. At the bottom section of the calculator, you will see the overall cost of your trip as well as the money you will save by using the Tallinn Card.
Can I skip the line in museums and tourist attractions with the Tallinn Card?
Yes. Tallinn Card holders can skip the lines at some selected attractions:
- Tallinn TV Tower (max 100 people allowed in the tower at a time)
- Estonian Open Air Museum
Just present your Tallinn Card and feel free to skip the line. This helps you save time and enjoy a stress-free day.
Attractions
Does the Tallinn Card include the main attractions in Tallinn?
Yes. The Tallinn Card grants free admission to the main attractions in Tallinn, such as the Seaplane Harbour, the Fat Margaret Visitor Centre, the Kiek in the Kök Fortifications Museum and the Tallinn TV Tower.
Are museums and tourist attractions open on national holidays?
Most museums and attractions are closed on national holidays, but some remain open. You can find more information on our website under the section “Holidays”.
Are museums and tourist attractions open all year round?
Most museums and attractions are open all year round, except for national holidays when many places are closed. You can find information about opening hours during the holiday season here.
Some attractions are seasonal and remain closed in summer or winter months. Before planning your visit, we recommend checking opening hours, which you can find here.
Are museums and tourist attractions open on Mondays?
Many museums and attractions are closed on Mondays. Before planning your visits, check here which places are open on Mondays.
Transport
Is public transport – buses and trams – included in the Tallinn Card?
Yes, Tallinn Card holders can enjoy unlimited free public transport on Tallinn’s buses (lines 1-96) and trams during the card’s validity period (24, 48 or 72 hours). Please make sure to validate your Tallinn Card by placing it against the screen of the validator every time you enter a public transport vehicle.
Is transportation to/from the airport, ferry port, railway station and bus station covered by the Tallinn Card?
Yes, Tallinn Card holders can use public transport to travel to or from the airport, ferry port, railway station and bus station for free.
- Bus lines 2 and 15 run between Tallinn Airport and the City Centre.
- Tram lines 1, 2 and 5 run between the Port of Tallinn and the City Centre. Buses on line 20 and 25 operate between Terminal D and the City Centre.
- Tram lines 1, 2 and 5 run between the railway station and the City Centre.
- Bus lines 2, 15 and 23 as well as tram lines 2 and 4 run between the bus station and the City Centre.
How do I validate my Tallinn Card on public transport?
Please make sure to validate your physical Tallinn Card by placing it against the screen of the validator every time you enter a public transport vehicle. You can only validate digital Tallinn Cards using the lower screen of the validator located by the front door of the vehicle. Just hold the QR code in front of the validator screen. Note: If you use a mobile wallet and a Tallinn Card purchased from our online store, ensure that the NFC or Apple Pay express payment solution (Express Mode) is disabled in the phone settings before registering the ticket. Otherwise, the validator may sell you a single or day ticket in addition. To avoid this, we recommend adding the card purchased from the online store to the app and using it there.
How many times can I use public transport with the Tallinn Card?
Tallinn Card holders can enjoy free, unlimited public transport on buses and trams during the card’s validity period.
On public transport, does my Tallinn Card have to be valid for the whole trip?
No, a Tallinn Card has to be valid only when validating it at the beginning of the trip. If your card expires before you have reached your destination, you can still finish your trip. Please make sure to validate your Tallinn Card by placing it against the screen of the validator every time you enter a public transport vehicle.
Purchase
Where can I buy the Tallinn Card?
How much does the Tallinn Card cost?
Note: the longer the duration of the card, the better its value.
Does the Tallinn Card offer special prices to university students/seniors/families/groups?
Can I use the mobile app to buy multiple Tallinn Cards at once?
Yes, you can use the mobile app to purchase up to 20 Tallinn Cards. You can buy both adult and children’s cards as well as cards with different durations.
Can I use the mobile app to buy a Tallinn Card for another person?
Yes. If you want to purchase a Tallinn Card for another person so they can use it in the mobile app, you should first buy the card in your own app (you can purchase up to 20 cards at a time). Note! Once the recipient adds the card to their app, it will disappear from the sender’s app. The card can only be forwarded once.
To send an unused card from your app to another person:
- Select the card you want to send from your screen
- Click on the sharing icon in the upper right corner of the card
- Choose the method of sending (e.g., email, MSN, Skype, SMS, etc.) and add a message if desired
- Send the card
The recipient needs to:
- Download the Tallinn Card app
- Click on the link you sent
- The Tallinn Card will then appear in their app
I have purchased a Tallinn Card from the online store. How do I receive it?
After buying a Tallinn Card from our online store, we will send your card to your email as a PDF file that includes the QR code, the card validity period and your name. This file is your digital Tallinn Card. You can register it by presenting the file on your mobile device. If you prefer to have a physical card, you can also print out the PDF file and present it during registration.
I bought a Tallinn Card from the online store. Can I still use it in the mobile app?
Yes, you can link the app to a digital card bought from the online store or a card another person has bought and sent to you using the app. To link your Tallinn Card to the app, follow these instructions:
- Download the Tallinn Card app
- Click on the “Buy card” icon at the bottom of the page and select “Already bought? Add manually“
- In the “Enter code” field, enter the number of your Tallinn Card
- Click on “Add” and your Tallinn Card is ready for use!
I cannot buy a Tallinn Card from the mobile app
If you are having trouble purchasing the Tallinn Card from the app, make sure that:
- you are connected to the internet
- you are using the latest version of the app; if necessary, update it in the App Store or Google Play Store
- close and restart the app
- Note: the app only accepts Visa and Mastercard credit cards and allows payments from banks that are used in Estonia.
If you still cannot buy a Tallinn Card from the mobile app, you can also buy it from our online store.
I have not received my digital Tallinn Card.
Please check your email spam folder – sometimes emails can get caught in junk mail filters.
If you cannot find the email containing the card in your spam folder, please contact us at info@visittallinn.ee and we will resend it to you.
Can I get a refund for my Tallinn Card or exchange it?
No, the Tallinn Card is non-refundable and cannot be exchanged for other types of cards. In case of a compelling reason, such as the cancellation of a trip, it is possible to cancel the purchase of an unused digital Tallinn Card.
My Tallinn Card got lost or stolen
A lost or stolen Tallinn Card cannot be replaced, and we will not refund money for it.
Can I extend the validity period of my Tallinn Card?
No, the validity period of a Tallinn Card cannot be extended. If you wish to continue exploring Tallinn using the Tallinn Card, you must purchase a new card. The best way to buy a Tallinn Card is to use the Tallinn Card mobile app.
Using the Tallinn Card
How does the Tallinn Card work?
The Tallinn Card is activated the first time you use it and remains valid for 24, 48 or 72 hours. If you bought your Tallinn Card from the online store, you must activate it on the starting date selected at the time of purchase. The starting date is also indicated on the card.
Present your Tallinn Card in the ticket booth at museums and tourist attractions to register your visit. To receive a discount in cafes, restaurants and stores, always present your Tallinn Card before placing your order or making your purchase.
In public transport, register your card by placing it against the screen of the validator every time you enter. You can only validate your digital Tallinn Card using the validator located at the front door of the vehicle. Just hold the QR code in front of the validator screen.
How to use a digital Tallinn Card?
Using a digital Tallinn Card is simple – just follow our instructions!
Is the Tallinn Card valid on consecutive days?
Yes. For instance, if you have purchased a 24-hour card and start using it at noon today, the card will be valid until noon tomorrow.
How do I activate my Tallinn Card?
The Tallinn Card is activated the first time you use it at a tourist attraction or on public transport and remains valid for 24, 48 or 72 hours, which means you can buy the card in advance and start using it once you have arrived in Tallinn.
If you bought your Tallinn Card from the online store, you must activate it on the starting date selected at the time of purchase. The starting date is also indicated on the card. If you hold a Tallinn Card purchased from the online store, you can enter your card into the mobile app. A Tallinn Card that has been entered into or purchased from the mobile app can be activated within one year of its purchase.
Can I use my Tallinn Card to visit a museum multiple times?
No, Tallinn Card only provides a one-time admission to all attractions included in the card.
Does my Tallinn Card have to be valid for the whole museum visit?
Tallinn Card must be valid when registering a visit to a museum or attraction. If the card expires during your visit, you can stay in the museum until the end of your desired visit time.
Tallinn Card mobile app
Where can I download the Tallinn Card mobile app?
The Tallinn Card mobile app is available for free on App Store and Google Play Store.
Why can't I download the app to my mobile phone?
The Tallinn Card app can only be downloaded on mobile devices running Android 10 or later, or iOS 14.0 or later. If your phone uses an older operating system, the app will not be compatible. If your phone's system is outdated, consider updating to a newer version, or use a different device to download the app.
Is it a paid app?
No. The Tallinn Card app is available for free on both Android and iOS devices. The app is in English.
Can I use the app without internet connection?
Yes, you can use the app both online and offline. Your device must be connected to the internet if you want to buy and register for the first time your Tallinn Card or get directions to attractions. Free WiFi is available in most hotels in Tallinn as well as in most areas of the city. You can find public WiFi hotspots in Tallinn marked on this map.
Does my device have to be connected to the internet to register my Tallinn Card?
We advise connecting your device to the internet when first registering your Tallinn Card. This way, the application will register the card’s validity period. Without this information, your Tallinn Card cannot be used in locations that offer discounts. After your card has been registered, you do not need internet connection to use it.
Does the Tallinn Card app include a map?
Yes, the mobile app is linked to Google Maps and Apple Maps which will give you directions to help you arrive in your desired destination. You can also discover nearby attractions as well as see which sights are near the area you plan on going to. The map only works if the mobile device is connected to the internet when asking for directions.
How is the app updated and will updates affect my purchased Tallinn Cards?
If you have enabled the auto-update function on your device, the app will update automatically when connected to the internet. If you haven't enabled auto-updates, we recommend regularly checking for updates in the App Store or Google Play, as we are continuously improving the app. Important: If you have already purchased the Tallinn Card in the app, updating the app will not affect your card—it will remain in your app. However, do not uninstall the app, as you will lose your card, and you will not be able to reinsert it.
Is the Tallinn Card mobile app ready?
We are continuously developing the Tallinn Card app. If you have any suggestions on how to improve the app, please send them at tallinncard@visittallinn.ee.